Here is the first draft of the letter. I was told it was to be sans profanity. When I copied it to the blog, it lost most of the indentation.
Dear Mr. DooDoo head,
A couple of months ago I shipped over 200 boxes of college texts from Nashville to Louisville using your company. Upon receipt of the shipment, the count was 31 boxes short. We waited an extra day, thinking that maybe they would show, seeing that you guys are a bit busy. The boxes didn’t come in, and we started the claims process.
After jumping through all the hoops that entailed, I waited for the check that would make amends for the situation. What I received was startlingly appalling. I received $158.13 for 31 boxes of books.
Not only is that pathetic, but do you expect me to believe that you think college books are cheap? Try to stay with me here as I do some math for you, as I’m sure this can be used as educational materials for your claims department. 158.13 divided (that’s the minus sign with a dot above and below it) by 31 equals 5.10. $5.10 cents a box of college textbooks? Seriously now. A FIVER AND A DIME PER BOX? That’s not only an idiotic notion, it’s criminally retarded. You can barely buy two college texts for $158.13, much less 31 cases. The people that work for you went to college, didn’t they, or do you try to fill your diversity quota with numerically challenged dolts right out of kindergarten?
Now, I know that you’re going to cower behind the “you didn’t get the insurance” clause of the bill of lading, which, by the way, is in so small of print that I wouldn’t be able to read if I were carrying the Hubble telescope, but $158.13 for 31 boxes? Really?
I’m not asking for the world here (which you outwardly offer in the commercials), but I’m also not looking to take it in the pooper. It would almost cost me $158.13 to ship 31 boxes. Is that what you’re refunding me?
When you look at the number of 31 boxes, it seems to me that they would constitute one pallet. Are you guys in the habit of losing pallets of books? Aren’t they kind of easy to spot, being on top of those wooden things? If the books were damaged, I’d like to see pictures of the monkeys you hired trying to read those big words inside. At least then I could laugh instead of practice my sailor’s vocabulary every time I think of your company.
As UPS is a large company, I would appreciate it if you would send me some dice. If the planets align and they actually make it to me, I could at least roll the official UPS dice every time I ship something, seeing as it’s a gamble anyway.
I realize that your company had an earnings dip this last quarter, but do you think that stealing from honest customers is the way to boost your numbers? I’d hate to think that a company that can ship a killer whale would have to resort to selling books on-line in order to stay in the black.
You might want to change your ads to read, “What can brown do TO you,” seeing that if you don’t get the “buy up” option on shipping, you’re screwed if something goes wrong. All I wanted was my books, but instead you gave me the shaft.
Sincerely,
Lick My Balls Motherfucker
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